Marina Service Manager

Location

Lake Hopatcong

Type

Full Time

Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

We are seeking a Service Manager in Lake Hopatcong to oversee a distinctive marine Service Department for a select number of boaters who’s boats we oversee. This role is a communication link between guests and our company during the process of servicing guests’ boats at various times of the year. This role oversees and manages a specialized service team who maintains and repairs our guests’ boats as well as the company’s fleet of new model boats. Bridge Marina has the good fortune of a friendly clientele roster as well as a welcoming and collaborative team environment. The Service Team works in conjunction with all company departments in efforts to deliver a safe, fun, and reliable time on the water for all our guests, regardless of how they boat with us.

This role offers the chance to work closely with boating and waterside activities. This position is ideal for those who enjoy a dynamic work environment, are interested in providing excellent service, working with people, and who enjoys recreational boating. The nature and level of work varies with the seasons, including both busy and quiet seasons, keeping the job interesting and engaging throughout the year. You will have access to fun perks like 'staff events on the water', other boating opportunities, as well as rewarding times on and around the water working with a great team. Our team is welcoming, engaged, caring and respectable and we are seeking new teammates who fit in this culture. You will receive support, as well as training in boating and marine skills, customer service, and numerous other skills to operate in the marina environment.

Service Manager responsibilities include, but are not limited to:

Communication: you will engage in daily interactions with guests and team members through face-to-face meetings, emails, texts, and phone calls to understand and address any questions, comments, or concerns. Consistent and regular communication essential for the best results in this position.
Workflow Supervision: Oversee the daily and weekly workflows and schedules of the Service Team. This involves relaying work orders, schedules, and directives for implementation, ensuring that operations run smoothly and efficiently.
Safety Management: Maintain overall shop safety and delegate responsibilities to ensure the safety of each team member daily.
Computer Work: Manage administrative tasks such as preparing estimates, work orders, invoices, and communicating via emails and texts.
Team Relations: Maintain a close, friendly, and team-oriented relationship with all other departments within the marina, fostering a collaborative work environment.
Flexibility: While this role is primarily office-based, involving regular use of technology, at times it will also require you to be outdoors throughout the marina on the docks, boats etc.

General skills include, but are not limited to:

Communicator: interest, ability, and skill to connect with guests and teammates on regular basis to clearly understand others needs as well as effectively communicating your needs and expectations to others.
Positive and supportive outlook: empathy and patience with issues that arise, optimism in light of situations that present challenges, interest in helping and serving others in a kind and polite manner.
Accountable: as an individual to follow through on promises made to others, as teammate to carry your workload, and as leader to support others.
Proactive organizational: skill, interest, and ability to organize daily and weekly as well as awareness to proactively act and plan to manage avoidable complications.
Basic math and writing ability to create estimates and invoices (all done on computer software templates) as well as communicate via email or text.
Mechanical awareness or reasoning: ability or experience to understand or contemplate mechanical or technical issues.
Familiarity with and interest in recreational boats and working on and around the water.

Bridge Marina culture has core competencies that provide us with great advantages. As a teammate you will be expected to have knowledge and skill in each core competencies.

Workplace Safety: Understands the risks that come with the environment and takes the proper and proactive steps necessary to ensure safety.
Guest Focus: Appreciates our guests, their situations, perceptions, desires, and expectations and attends to their needs to build enduring relationships.
Personal Leadership: Takes responsibility for actions, behaviors, and commitments. Seeks to expand own capabilities and strength. Develops and utilizes positive leadership traits.
Dependability: The quality of being trustworthy and reliable.
Initiative: The ability to assess issues and initiate effective solutions independently.

Requirements

2-3 years similar or applicable experience.
A valid clean automobile driver’s license.
Good health and good physical mobility
Ability to pass a pre-employment background/drug screen.
Work indoors and out in various conditions.

This position is a full-time year-round position. We provide health care benefits, retirement plan with company contribution, paid vacation, paid sick time, team events, and opportunity for additional rewards and perks such as boating access, winter holiday breaks, and more. Scheduling is 5-days a week Monday-Friday nominally 8:30a-5:30p. Compensation is commensurate with experience. Salary range is $55,000-$65,000 per year.

Bridge Marina does more than just boats; it’s a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water.

Bridge Marina inspires boaters of all abilities to get on the water. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We have a team of diverse hospitality focused people who provide boat service, boat sales, boating club, boat training, boat rentals, slip services and more in Lake Hopatcong and Sandy Hook New Jersey. Our team and company provides one of the most unique and inspiring boating experiences in the industry.

Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.

Compensation: $55,000.00 - $65,000.00 per year

Bridge Marina Inc

About Bridge Marina:
Bridge Marina has been helping boaters for over 65 years, and it is not just about boats. Bridge Marina is a place where people come to learn, get on the water, and enjoy the fun, entertainment, and exploration that boating offers. We have helped thousands of boaters get on the water. We're looking for teammates who relish the idea of working on and around the water, with boats and boaters, and being part of a fun and energizing community.